FAQ: The most frequently asked questions

What do I definitely need?

You will definitely need an admission ticket, as this is the only way you can gain access to the event. We have only one ticket category with entry from 10 a.m. on Saturdays and Sundays.

HELP, my name is on all tickets!

Don’t worry, if you order several tickets for yourself and your family or friends and your name is on all of those tickets. The tickets are transferable and are not personalized. This means everyone will get in, even if all the tickets include your name.

Are there also weekend tickets available?

Unfortunately, we do not offer weekend tickets. So if you would like to attend the event on both days, you can easily secure a day ticket for Saturday and Sunday separately.

Do children also need an admission ticket?

Great news: Children aged 0-11 have FREE ENTRY and do not need an entry ticket if accompanied by their parents or an adult guardian.

Do disabled people with badge B in their ID need an entry ticket?

Yes, disabled people with badge B and an official accompanying person also need an entry ticket.

Do I have to print my ticket?

The ADMISSION tickets do NOT have to be printed and can also be shown on your cell phone. The only important thing is that the QR CODE is scannable.
Tickets for the stars such as AUTOGRAPH TICKETS, SELFIE TICKETS, M&G tickets or PHOTO OP TICKETS have to be printed and are not sufficient on your cell phone.

Is there also a daily box office?

Yes, there is also a daily box office. However, we always recommend buying the tickets in advance in our online shop. Tickets are always a little more expensive locally.

How can I download my tickets?

Please note that Eventbrite is unfortunately gradually ceasing to send PDF tickets via email worldwide. If you do not receive your tickets automatically by email after purchasing, please log in to your Eventbrite account or your Eventbrite app and download your tickets from your account under “MY TICKETS”.

If you continue to have problems loading your tickets, please contact Eventbrite directly.

What is a Fast Lane Ticket?

With the Fast Lane wristband you have priority access via a separate lining, the FAST LANE, to the stars’ autograph tables and to the photo ops.
The FAST LANE PASS does not include autograph or photo op vouchers!
The Fast Lane Pass does not include entry to the event. This means you also need a separate admission ticket.

I would like to have a selfie / autograph / photo / meet & greet – what do I need?

If you would like to take part in a photo op or get a selfie with a star at the event, an autograph or take part in a meet & greet, you will need a separate ticket for that in addition to the admission ticket.
Each star has their own shop where you can buy your desired extras such as AUTOGRAPH TICKETS, SELFIE TICKETS, PHOTO OP TICKETS or MEET & GREET TICKETS. You can find the respective shop above under GUESTS. Simply click on the TICKETS button for your favorite star. Make sure you buy your tickets for the correct day. This means, e.g. if you attend the event only on Sunday, you will of course also need the STAR EXTRAS for Sunday.

Group shoots – Is it also possible to take a group photo with several stars?

Yes. We provide a selection of suitable duo and group shoots in a separate shop. Please note, however, that you always need the right ticket for this. This means it is not possible to attend a duo shoot with two individual tickets and redeem them.

Does each person need a ticket or can you take a photo with several people?

Yes, each person who wants to be included in the photo needs their own ticket. This means, for example, if you and a friend want to take a photo with a star, you both need a photo op ticket for the respective star. You will then take two photos in the photo box and you will receive two printouts after the shoot.

What about children and accompanying persons at photo shoots etc.?

Children and people accompanying disabled people with trademark B also need their own ticket for selfies, photo ops, autographs or meet & greets.

Do the voice actors also offer autographs, selfies, photo ops or voice messages?

Yes, they do. Tickets for voice messages, autographs and selfies from the voice actors are usually available on site at the respective tables of the guests. If tickets are also available online, each guest will have their own shop, like all other guests.

Is it possible to buy extras for the guests on site?

Yes, if the tickets for individual stars and slots are not sold out, the tickets are also available on site. As a rule, you can buy the extras at the guests’ tables via cash or otherwise at our sales desk by card payment. However, we always recommend buying the tickets in advance in our online shop. Tickets are always a little more expensive locally plus you save yourself the stress of getting the tickets on site.

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